IT you don't have to think about.

Your environment is documented from the first month, so nothing critical lives only in my head, and you own your admin credentials outright. Support runs business hours with a defined window for urgent issues, stated in writing before you sign. Outside that, I'll tell you directly and help you reach someone who can. I won't pretend there's a team behind me.

Monthly, based on headcount, devices, and which areas you want covered. I quote after the assessment — quoting before I've seen your environment would be a guess. No multi-year lock-in. One-off projects are fine too.

Urgent problems — email down, a suspected security incident, a server that won't come back — have an escalation path we agree up front. A misbehaving printer waits until morning.

Without a gap. I document what exists, move account ownership into your name, and verify backups run before anything changes. Untangling credentials the previous provider holds in their own name is usually the slow part.

No. A four-person firm has most of the same obligations as a forty-person one. What you don't have is anyone whose job it is to think about them.

Administrative access is necessary to support your systems. Access is limited to what the work requires, actions are logged, and I'll sign your confidentiality agreement. Your data stays in your tenant, and you can revoke my access at any time.

Most work — accounts, email, software, security — is fully remote, which is faster than waiting for a drive out. For a failed device or new cabling I diagnose remotely, then coordinate a local vendor or walk your staff through it.